updated February 2020

Your privacy is important to us

The policy below outlines Des’s Minibus general philosophy in relation to policy and is intended to provide a brief yet clear statement about how we manage personal information.

What information do we collect?

We will only collect information about you that we believe is necessary to undertake our legitimate business activities.

For quote enquiries, both online and over the phone, the personal information comprises of your name and, if a return email or phone call is required, your phone number and/or email address. In order to provide a quote, we will require travel details (times and addresses of departure and destination, dates, number of passengers, luggage, special requirements).

For bookings we will require your full name, telephone and email contact details, travel details. The latter may also include additional information around your event that we deem necessary in order to provide adequate services, including but not limited to flight details for airport pickups, detailed itineraries for winery tours and charters and start time of wedding ceremony and/or reception. Further specific information may be required for different types of transport.

Where payments are made via Debit or Credit card, Des’s Minibus collect card details which are directly entered into our secure Westpac Payway system online. Card details cannot be accessed and used outside this system for your safety. Transactional histories will be retained for approximately six (6) months for audit purposes.

Why is the information collected and how is it used?

Generally, we collect the information to be able to communicate with you before, during and after your travel to ensure your enquiry or request can be actioned efficiently and effectively. The collection of personal information is necessary to provide services offered by Des’s Minibus.

How do we collect your information?

In most cases we collect all necessary information about you, directly from you over the phone or via mail. However, in some circumstances, we will require the contact information of a third person although this person is not directly involved in the booking process, i.e. the name and contact mobile number of the person in charge on the day such as a bus captain for wedding transfers or a responsible teacher for school transfers.

Card details for immediate payment are only collected over the phone and directly entered in Westpac Payway online. We will never ask you to provide your card details in writing in an email or external document. In case where Debit or Credit card details were provided in writing by you we will process payment after confirmation with you, black out card details in our email confirmation to you and then delete your original email from both the general Inbox and the Deleted email folder.

What if you don’t want to provide certain personal information?

Des’s Minibus only seeks information that we believe is necessary to ensure smooth provision of our services. Therefore, refusal to supply required information may prevent us from providing satisfactory services to you or/and incur a surcharge for services where lacking information results in unexpected waiting times for the driver, extensive and unexpected detours, delayed departures and/or arrivals. 

Disclosure of personal information

All personal information collected by Des’s Minibus is kept strictly confidential and is only accessible by authorised staff and drivers or service providers in the course of them undertaking their legitimate duties in providing a booked service. Only information necessary for the particular function is provided to the respective driver or service provider. Your information will not be given, rented, sold or traded to any external party and will only be made available to an outside entity that is directly involved in the provision of booked services. This includes but is not limited to wineries and venues in South Australia to make and confirm bookings and, in rare cases, to external transport service providers if hired to support our own fleet.

Accessing personal information

Des’s Minibus respects the rights of individual customers to access and correct their personal information. You can contact us for simple access over the phone on 08 8440 1600.

Marketing and Promotional Offers

Des’s Minibus respects and honours any request not to receive personally targeted promotional material in any way. If you wish to change your preferences at any time you can contact us on [email protected].

Any comments or images provided to us by you can be used for marketing and advertising purposes, unless otherwise stated upon provision of the comment or image. If provided comments or images provided are used as part of our marketing collateral in a way that represents you as a person, only the first name will be shown unless you publicly provided your full name, i.e. in a Facebook post.

Comments and complaints regarding Privacy Policy

If you are concerned about how Des’s Minibus has used or will use your information, or about any other aspects of this Privacy Policy or procedures, please contact us. All privacy related comments or complaints may be directed to ‘The Privacy Officer’ 10 Bacon Street, Hindmarsh SA 5007.

You may also lodge any comments or complaints about this Privacy Policy over the phone on 8440 1600 or via email to [email protected]. The matter will be investigated and a response will be provided as soon as possible.

 

 

Privacy Policy for Des’s Peninsula Taxis app

The Des’s Peninsula Taxis app uses the following information:

Your location is determined using GPS if it is turned on. This is used to allow you to book a taxi “here”. It is also recorded with the booking details to allow us to monitor usage of the app.
The pick-up address you enter in the booking is recorded with the other booking details and sent to the driver.
The phone number you supply is also recorded with the booking and may be sent to the driver.
Your phone’s unique id is recorded with the booking. It is not normally used but may be used to block your device if it is suspected that false bookings are being made.
If you use the “send logs” option to report a fault or to give us feedback a few pieces of information about your phone are also sent. These include the model number of your phone and the software version number.

The information recorded is held by the fleet you book with.